Simply browse our products, add your favourites to your cart and complete your purchase through our secure checkout process. You will receive an order confirmation once your payment has been received.

Orders are typically delivered within 1–3 business days within South Africa. Delivery times may vary depending on your location and courier schedules.

Yes. If you receive a damaged, defective or incorrect item, please contact us within 7 days of receiving your order. We may request photographs and additional information to help us investigate and resolve the issue. Due to the nature of personal care products, we are unable to accept returns or offer refunds on products that have been opened, used or tampered with, unless the item is faulty. If you have any concerns about your order, please contact us and we will review your case and work with you to find a fair solution.

We accept secure online payments via debit card, credit card and EFT through our trusted payment providers.

Yes. Most Runako Naturals products are suitable for children aged 2 years and older. Products containing essential oils, including peppermint oil and menthol, should be used with care around young children and should be kept away from the eyes. This includes the Hair Growth Oil and Daily Hair Mist. If your child has a sensitive scalp or skin, we recommend performing a patch test before regular use. If you are unsure which products are most suitable for your child, please contact us and we will be happy to assist.

We currently deliver throughout South Africa. If you are located outside South Africa, please contact us before placing your order. We will be happy to discuss available shipping options and collection arrangements.